Why We Rejected a Transmission Fluid Flush on a 180,000-Mile Car: Friction Material Audit
A customer came in asking for an automatic transmission fluid flush on a 2008 Honda Accord with 180,000 miles. He had seen a $89 transmission flush promotion and thought it was good preventive maintenance. He was right about the prevention part, wrong about the timing. The Accord’s transmission had never had its fluid changed. We […]
Why We Refused to Install Customer-Provided Lower Control Arms: A Ball Joint Safety Audit
A customer arrived with a set of lower control arms he had purchased from an Amazon marketplace seller for $45 each, a set of two. He had already paid for the parts and wanted us to install them on his 2014 Ford Explorer. The OEM Ford lower control arms with integrated ball joints cost $185 […]